Privacy Policy

Privacy policy of Deutsche Post AG

hereinafter referred to as Deutsche Post DHL Group

Status May 2018

We welcome you to visit our website and appreciate your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legal provisions on the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementing laws applicable to us. With the help of this privacy policy, we inform you comprehensively about the processing of your personal data by Deutsche Post DHL Group and the rights to which you are entitled.

Personal data is information that makes it possible to identify a natural person. This includes in particular name, date of birth, address, telephone number, e-mail address but also your IP address. Anonymous data exists when no personal reference to the user can be established.

Responsible entity and data protection officer

Deutsche Post Fleet GmbH, Partner-Store, 64295 Darmstadt, Internet: partner-store.com, Phone +49 (0) 61 51 / 8551-1530, Fax: +49 (0) 61 51 / 8551-1538, E-Mail: partner-store@partner-store.com

Contact the data protection officer
datenschutz@partner-store.com

Your rights as a data subject
First of all, we would like to inform you here about your rights as a data subject. These rights are standardized in Art. 15 – 22 EU-DS-GVO. This includes:

• The right to information (Art. 15 EU-DS-GVO),
• The right to erasure (Art. 17 EU-DS-GVO),
• The right to rectification (Art. 16 EU GDPR),
• The right to data portability (Art. 20 EU GDPR),
• The right to restriction of data processing (Art. 18 EU-DS-GVO),
• The right to object to data processing (Art. 21 EU-DS-GVO).

To exercise these rights, please contact: datenschutz@ partner-store.com. The same applies if you have questions about data processing in our company. You also have a right of appeal to a data protection supervisory authority.

 

Rights of objection

Please note the following in connection with rights of objection:

If we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made without any formalities, if possible to: datenschutz@partner-store.com.

In the event that we process your data to protect legitimate interests, you may object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

 

Rights of objection

Please note the following in connection with rights of objection:

If we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made without any formalities, if possible to: datenschutz@partner-store.com.

In the event that we process your data to protect legitimate interests, you may object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

 

Purposes and legal bases of data processing

When processing your personal data, the provisions of the EU-DS-GVO and all other applicable data protection regulations are complied with. Legal bases for the data processing result in particular from Art. 6 EU-DS-GVO.

We use your data to initiate business, to fulfill contractual and legal obligations, to carry out the contractual relationship, to offer products and services and to strengthen the customer relationship, which may also include analyses for marketing purposes and direct advertising.

Your consent also constitutes a permission requirement under data protection law. Here we will inform you about the purposes of the data processing and about your right of withdrawal. If the consent also refers to the processing of special categories of personal data, we will expressly point out to you in the consent, Art. 88 para. 1 EU GDPR.

Processing of special categories of personal data within the meaning of Art. 9(1) EU-DS-GVO shall only take place if this is required by legal provisions and there is no reason to assume that your legitimate interest in the exclusion of the processing outweighs this, Art. 88(1) EU-DS-GVO. 1 EU GDPR.

 

Disclosure to third parties

We will only pass on your data to third parties within the framework of the statutory provisions or with the corresponding consent. Otherwise, data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (disclosure to external bodies such as supervisory authorities or law enforcement agencies).

 

Recipients of the data / categories of recipients

Within our company, we ensure that only those persons receive your data who need them to fulfill contractual and legal obligations.

In many cases, service providers support our specialist departments in performing their tasks. The necessary data protection contracts were concluded with all service providers.

 

Third country transfer / intention to transfer to third country

Data will only be transferred to third countries (outside the European Union or the European Economic Area) if this is necessary for the performance of the contractual relationship, is required by law or you have given us your consent.

 

Data storage period

We store your data as long as they are needed for the respective processing purpose. Please note that numerous retention periods require that data continues to be stored. This relates in particular to retention obligations under commercial or tax law (e.g. Commercial Code, Fiscal Code, etc.). If there are no further storage obligations, the data is routinely deleted after the purpose has been achieved.

In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use evidence under legal statutes of limitations, which can be up to thirty years; the regular statute of limitations is three years.

 

Secure transfer of your data

In order to protect the data stored by us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorized persons, we use appropriate technical and organizational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.

The data exchange from and to our website is encrypted. We offer HTTPS as the transmission protocol for our web presence, in each case using the current encryption protocols. In addition, we offer our users content encryption as part of the contact forms and for applications. The decryption of this data is only possible for us. There is also the option of using alternative communication channels (e.g., the postal service).

 

Obligation to provide the data

Various personal data are necessary for the establishment, implementation and termination of the debt relationship and the fulfillment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides.

We have summarized details for you in the above item. In certain cases, data must also be collected or made available due to legal requirements. Please note that it is not possible to process your request or carry out the underlying contractual relationship without providing this data.

 

Categories, sources and origin of the data

Which data we process is determined by the respective context: This depends on whether, for example, you place an order online, enter an inquiry in our contact form or whether you submit a complaint.

Please note that we may also provide information for special processing situations separately in a suitable place, e.g. in a contact request.

• When you visit our website, we collect and process the following data:
  • Name of the Internet service provider
  • Information about the website from which you are visiting us
  • Web browser and operating system used
  • The IP address assigned by your Internet Service Provider.
  • Files requested, amount of data transferred, downloads/file export
  • Information about the web pages that you access from us incl. Date and time

 

• For reasons of technical security (in particular to defend against attempted attacks on our web server), this data is processed in accordance with Art. 6 Para. 1 lit. F EU-DS-GVO stored. After 7 days at the latest, anonymization takes place by shortening the IP address so that no reference to the user is made.

 

In the context of a contact request, we collect and process the following data:

• Name, first name
• Contact details
• Salutation
• Information about wishes and interests

 

We process the following data as part of the ordering process:

• Salutation
• Name, first name
• Date of birth
• Delivery address
• Billing address
• E-mail address
• Data that may be permissibly processed from other sources

 

For newsletters, we collect and process the following data:

• Name, first name
• E-mail address
• Salutation
• Analysis data from newsletter evaluation

 

Contact form / contact by e-mail (Art. 6 para. 1 lit. a, b EU-DS-GVO)

There is a contact form on our website that can be used to contact us electronically. If you write to us via the contact form, we process the data you provide in the contact form to contact you and answer your questions and requests.

Here, the principle of data economy and data avoidance is observed, in that you only have to provide the data that we absolutely need to contact you. These are your email address and the message box itself. In addition, your IP address is processed for technical necessity as well as for legal protection. All other data are voluntary fields and can be provided optionally (e.g. to answer your questions more individually).

If you contact us by e-mail, we will process the personal data provided in the e-mail solely for the purpose of processing your inquiry. If you do not use the forms offered for contacting us, no further data collection will take place.

 

Newsletter (Art. 6 para. 1 lit. a EU-DS-GVO)

You can subscribe to a free newsletter on our website. The e-mail address and your name provided during newsletter registration will be used for sending the personalized newsletter.

Here, the principle of data economy and data avoidance is observed, as only the e-mail address and your name are marked as mandatory fields. For technical necessity as well as for legal protection, your IP address is also processed when you order the newsletter.

You can, of course, unsubscribe at any time using the unsubscribe option provided in the newsletter and thus revoke your consent. Furthermore, it is possible to unsubscribe from the newsletter at any time directly via our website.

 

Registration / customer account (Art. 6 para. 1 lit. a, b EU-DS-GVO)

On our website, we offer users the opportunity to register by providing personal data. The advantage is that you can view the order history in particular and your specified data for the order form is stored. So if you order again, you do not have to enter it again.

Registration is therefore either necessary or possible for the fulfillment of a contract with you or for the performance of pre-contractual measures if guest access is also provided. If necessary, add or adapt other purposes.

The principle of data economy and data avoidance is observed here, as only the data required for registration is marked as a mandatory field with an asterisk (*). These are e.g. the e-mail address as well as password including password repetition.

By registering on our website, the user’s IP address, the date and time of registration are also stored (technical background data). By clicking the button “Register now” you give your consent to the processing of your data.

Please note: The password you assign is stored by us in encrypted form. Employees of our company cannot read this password. Therefore, they cannot give you any information should you forget your password.

In this case, use the “Forgotten password” function, which will send you an automatically generated new password by e-mail. No employee is authorized to request your password from you by telephone or in writing. Therefore, please never mention your password if you receive such requests.

Upon completion of the registration process, your data is stored with us for use of the protected customer area. As soon as you log on to our website using your e-mail address as your user name and password, this data is made available for actions you perform on our website.

Advertising purposes for existing customers (Art. 6 para. 1 lit. f EU-DS-GVO)

Deutsche Post DHL Group is interested in maintaining the customer relationship with you and in sending you information and offers about our products / services as well as up-to-date information. Therefore, we process your data in order to send you relevant information and offers by e-mail or by post.

If you do not wish this, you can object at any time to the use of your personal data for the purpose of direct advertising; this also applies to profiling insofar as it is connected with direct advertising. If you object, we will no longer process your data for this purpose.

The objection can be made free of charge and without formalities, without giving any reasons – by fax to 06151/8551-1538, by e-mail to datenschutz@partner-store.com or by mail to Deutsche Post AG, Partner-Store, SNL Fuhrparkmanagement, Kleyerstr. 11, 64295 Darmstadt, Germany.

 

Cookies (Art. 6 para. 1 lit. f EU-DS-GVO / Art. 6 para. 1 lit a EU-DS-GVO in case of consent)

Our Internet pages use so-called cookies in several places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser (locally on your hard drive).
These cookies enable us to analyze how users use our websites. This way we can design the website content according to the visitors’ needs. In addition, the cookies give us the opportunity to measure the effectiveness of a particular ad and have it placed depending on the thematic user interests, for example.

Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are automatically deleted from your computer when their validity period (usually six months) is reached or you delete them yourself before the validity period expires.

Most web browsers accept cookies automatically. However, you can usually change the settings of your browser if you prefer not to send the information. You can then still use the offers of our website without restrictions (exception: configurators).

We use cookies to make our offer more user-friendly, effective and secure. In addition, we use cookies that allow us to analyze how users use our websites. This way we can design the content according to the visitors’ needs. In addition, the cookies give us the opportunity to measure the effectiveness of a particular ad and have it placed depending on the thematic user interests, for example.

Cookies are stored on the user’s computer and transmitted by the user to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transfer of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers.

Please note: If you deactivate the setting of cookies, not all functions of our website may be fully usable.

 

User profiles / web tracking methods

The tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 p. 1 lit. f DSGVO carried out. With the tracking measures used, we want to ensure a needs-based design and the ongoing optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These interests are to be considered legitimate within the meaning of the aforementioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

1) Matomo
We use the open source software Matomo to analyze and statistically evaluate the use of the website. Cookies are used for this purpose. The information generated by the cookie about website usage is transmitted to our servers and aggregated into pseudonymous usage profiles. The information is used to evaluate the use of the website and to enable us to design our website in line with requirements. The information is not passed on to third parties.

In no case will the IP address be associated with other data concerning the user. The IP addresses are anonymized so that an assignment is not possible (IP masking).

Your visit to this website is currently recorded by Matomo web analytics. Click here (https://matamo.org/docs/privacy/) to stop your visit from being recorded.

 

Social plugins of social networks

We use on our website on the basis of Art. 6 para. 1 p. 1 lit. f DSGVO Social does not use plug-ins of the social networks Facebook, Twitter and Instagram.

 

Online offers with children

We are particularly concerned about the protection and privacy of children. Therefore, we do not collect, process or use information from individuals who are known to us to be under the age of 14 and it is not a school-related activity. Persons under the age of 16 may not transmit personal data to us or provide a declaration of consent without the consent of their legal guardian. We encourage parents and guardians to actively participate in their children’s online activities and interests. If any checks are made for proof of age or special precautions for youth protection / data protection for children, e.g. for apps, explain here or refer to independent link.

 

Links to other providers

Our website also contains – clearly recognizable – links to the websites of other companies. As far as there are links to websites of other providers, we have no influence on their contents. Therefore, no guarantee and liability can be assumed for these contents. The respective provider or operator of the pages is always responsible for the content of these pages.

The linked pages were checked for possible legal violations and recognizable infringements at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. Such links will be removed immediately upon becoming aware of any infringements.